Privacy Policy

This page explains what information Kounga Engage collects when you chat with an AI sales agent, why we collect it, and how it's used. It is a plain-language summary, not legal advice.

You're talking to an AI

Every conversation clearly discloses that you are chatting with an AI assistant. Answers are generated only from facts the business has confirmed, and every material claim is traceable back to its source. If the assistant doesn't know something, it says so instead of guessing.

What we collect

Messages you send during a chat, so the AI can answer your questions.
During a voice call, the call is transcribed. The text transcript is saved to the conversation, and details you share may be added to the listing's lead record. The live audio is processed by our voice providers to run the call.
Your name, contact method, and buying preferences when you share them during a voice call. You can say "don't record my details" during the call to stop retention and erase the saved transcript and lead details for that conversation.
Basic technical data (like session identifiers) needed to keep a chat working.

Before a voice call collects information, the agent explains that it is transcribed and that relevant details may be shared with the listing seller for follow-up. The agent asks for a preferred email or mobile so the seller can follow up about the listing. You can decline or opt out of recording details at any time.

Consent for follow-up

Contact details shared in response to the voice agent's follow-up question are passed to the business for follow-up about that listing. General marketing consent is separate and is never assumed. We do not sell your information to third parties.

Conversation recording and quality checks

Conversations may be transcribed and reviewed for quality assurance purposes. Chat text and voice transcripts are saved and checked after the conversation. The automated checks use a bounded, redacted window and limited technical events; they do not send conversations to Gemini for evaluation. Your agent may still use its configured AI provider to respond. An authorised owner of the listing business may review limited evidence linked to a finding. Findings are signals for human review, not verified error rates. Automated redaction may miss personal details. Processing uses Google Cloud resources in the United States. If you do not want quality processing, do not send a message or start a voice call. Voice contact details are separately optional. You can request access to or correction of your information using the contact details below.

If you say "don't record my details" during a voice call, the existing voice-recording safeguard stops further transcript and lead-detail storage and deletes the saved transcript and lead details for that conversation. This is separate from declining to provide contact details for seller follow-up.

Retention and deletion

New conversation messages and saved transcripts are assigned a 30-day expiry from when each message is recorded. Conversation analysis jobs, findings, reviews, regression cases and improvement proposals are assigned a 30-day expiry. Operational telemetry is assigned a 14-day expiry. Minimal intelligence audit records and separately consented lead and contact records are assigned a 90-day expiry. Other lead and product-event records follow their separate retention rules. Firestore deletes expired records asynchronously, typically within 24 hours after expiry, but this timing is not guaranteed. Deleting a conversation does not automatically delete its subcollections, so message records have their own expiry. Daily Firestore backups are retained for 14 days and may contain records already deleted from the live database; a restore can reintroduce them and requires deletion controls to be reapplied. Historical records without an expiry timestamp are not backfilled by these retention settings.

Data security

Each business's data is isolated from every other business on the platform. Access is restricted to authorised staff of the business you're chatting with.

Your rights

Under New Zealand's Privacy Act 2020, you can request access to, or correction of, any personal information held about you. Contact the business you spoke with directly, or reach us at KoungaSolutions.co.nz.

Last updated: 2026.